Privacy Policy

What Information We Collect

 

We may collect the following types of information:

 

a) Personal Information

• Full name

• Date of birth

• Address

• Email address

• Phone number

• Emergency contact details

• Occupation

• Lifestyle and demographic details (e.g. age, location)

 

b) Health Information (Sensitive Information)

• Medical history and diagnoses

• Current or previous injuries

• Referrals and treatment plans

• Functional limitations and exercise needs

• Notes from consultations and assessments

• Private health insurance, WorkCover, CTP, NDIS, or DVA information

 

c) Website and Marketing Data

• IP addresses

• Browser type and usage

• Responses to online forms or ads

• Location data (if enabled)

• Analytics for improving website performance

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How We Collect Information

 

We collect information through:

• Online forms and lead generation ads (e.g. Meta/Facebook)

• Direct contact (phone, SMS, email)

• In-person consultations and assessments

• Referrals from GPs, specialists, case managers, or allied health professionals

• Intake and consent forms completed via email or mobile

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Why We Collect Your Information

 

We collect your information to:

• Provide exercise physiology and rehabilitation services

• Assess your health and develop individualised programs

• Schedule and manage appointments

• Comply with healthcare record-keeping and reporting obligations

• Submit claims or reports to third-party funders (e.g. WorkCover, CTP, NDIS)

• Respond to your enquiries and requests

• Send service reminders, educational material or follow-up communication

• Improve the quality of our services and customer experience

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Use and Disclosure of Information

 

We only use your personal information for the purpose it was collected, or as required by law.

 

We may disclose your information to:

• Other healthcare providers (e.g. GP, specialists, allied health), with prior consent provided from you. 

• Insurers or funders (e.g. WorkCover, CTP insurers, NDIS, DVA), with prior consent provided from you. 

• Administrative staff managing your appointments or claims

• IT or marketing providers under strict confidentiality obligations

 

We do not sell, rent, or trade your personal information.

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Storage and Security

 

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information may be stored:

• In secure electronic medical record systems

• On password-protected devices used for mobile services

• In encrypted cloud-based platforms compliant with Australian privacy laws

 

Paper records (if used) are stored securely and destroyed in line with legislative requirements.

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Access and Correction

 

You have the right to:

• Request access to your personal or health information

• Request that we correct inaccurate or incomplete information

 

To request access or correction, please contact us via usual communication channels (email or phone). We will respond within a reasonable timeframe and may ask for identity verification.

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Marketing and Communication

 

We may use your contact details to send you appointment reminders, wellness tips, service updates, or promotional material. You can opt out of these communications at any time by replying “unsubscribe” or contacting us directly.

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Third-Party Services

 

Our website and forms may use third-party tools (e.g. Meta, Google Analytics). These services may collect data as per their own privacy policies. We are not responsible for the privacy practices of third-party platforms.

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Data Breaches

 

In the event of a data breach involving personal or sensitive information, we will take immediate action in accordance with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act. We will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

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Changes to This Policy

 

We may update this policy from time to time. The most current version will be posted on our website and available upon request. Please review it periodically.

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Contact Us

 

If you have any questions, concerns, or complaints regarding our privacy practices or this policy, please contact us:

 

Beyond Limits Health & Movement Rehabilitation

Email: andrew@beyondlimitshmr.com.au

Website: https://www.beyondlimitshmr.com.au/

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